- Joining interviews and personal introductions
- Communicating effectively – using power, authority and influence
- Maslow’s hierarchy of needs
- Concepts of leadership – leadership agility
- Stress overview
- Communication effectively - Leadership styles
- Delegation
- Building Morale
- Practical Leadership Tasks
- Concept of Leadership – Coaching and Mentoring
- Management of Change
- How to get the best from your team
- Debate (to test effective communication, influe